Paypal to Mpesa help

transacting with us

• How long does it take to withdraw money from Paypal to Mpesa?
  Paypal to Mpesa transactions are completed in one minute or less.
• If a transaction takes more than 5 mins, what I'm I supposed to do?
  You can reach out to our customer care via twitter, facebook or making a phone call to our customer care number at the top of the page.
• I have just made a transaction and the money hasn't reflected on the account.

  If this is your first transaction after registration, go to your email in-box, check for an e-mail from Chura and click the authorization link

  If you have transacted with Chura before and the money has not reflected it could be a delay with Mpesa or PayPal notifications. Feel free to reach us on our customer care line if the transaction exceeds 5mins.

• Can I send money to a different phone number? Does it mean that the number used to verify your account is the only number to transact with?

  Yes, for every new phone number you are sending money to, you will receive an email from Chura requesting you authorize the transaction to the new phone number.

Account verification

• How do I verify my PayPal account?
  Attach a debit/credit card which is enabled for online payments. Read more about paypal account verification here
• I don't have a credit/debit card where do I get one?
  Get the Nakumatt card from any Nakumatt outlet for Kes 100 top it up with kes 200 and you are good to go.
• The phone verification is not working. What would be the alternative?
  An alternative way to verify your phone is by

  1. Making an MPESA payment to
  2. Paybill number: 896520
  3. Account number: verify
  4. Amount: 1

  Note: No funds will be deducted from your MPESA account

limits

• What's the maximum amount I can withdraw from Paypal to Mpesa?
  You can withdraw a maximum of 500 USD in a day. However there are limits on the amount you can withdraw based on your Paypal transaction history. Read more about transaction limits here
• Why do you have limits, How are limits set and how are they increased?
  Limits ensure your funds are not held in PayPal. We place limits depending on your previous PayPal transaction history and double the amount after every 4 days. If you try to withdraw higher amounts than your account average there is a possibility your funds will be frozen while your account is reviewed.Read more on this here
• My limit is at $10, what is the problem?
  Either, you need to register your account by providing the necessary identification information. You can do this by visiting www.chura.co.ke/paypal and follow the basic steps shown
  Or, your identification documents are under review and are pending approval. Feel free to reach us on our customer care line at the top of this page if the pending approval state exceeds 5mins.

charges

• How much do you charge for your services?
  For Paypal to Mpesa we charge 6.5% + 2USD. For Mpesa to paypal we place a small mark-up on the exchange rates. You will also get a calculator on the same on the respective service pages.

Refund policy

• What is your refund policy?
  If there is a delay in the transaction we refund the money. We also refund on request