This Privacy Policy explains how Chura ltd uses your Personal Data collected or processed from you in providing an on-line facility for transferring money to self or others (“Service”).

Who processes your Personal Data?

Chura processes and stores Personal Data collected from you via your use of the Service or where you have given your consent.

We might ask you to provide us with Personal Data?

Chura may request that you provide Personal Data when offering the Service to you. This Personal Data may include contact details, copies of identification documentation derived from publicly accessible databases, your national identity number as well as information relating to your device or Internet service (such as an IP address and a MAC number).

How we use your Personal Data?

Chura uses Personal Data to communicate with you and to administer, deliver, improve and personalize the Service. Chura might also generate generic data out of any Personal Data we collect and use it for our own purposes.We may also use such data to communicate with you in relation to other products or services offered by Chura or its partners. We do not share your Personal Data with third parties (other than partners in connection with their services to Chura) except where you have given your consent.

Sharing your Personal Data?

We may share your Personal Data with third parties:

  • If we think that sharing it is necessary to enforce the terms of a contract with you or to protect the rights, property or safety of Chura or the services provided by Chura.
  • To enable us to comply with the law or to satisfy a legitimate government request or an order of any court of competent jurisdiction or any regulatory authority or, if necessary, to defend Chura or its Subscribers (for example, in a lawsuit).
  • In connection with the sale or transfer of our business or any part thereof.
  • If you request a service or product that is administered by a third party, in order to allow us to respond to the request. If such third party is working for Chura it may also send back to Chura any new information obtained from you.
  • To allow us to co-operate with law enforcement agencies to identify anyone who uses our Service for illegal activities. We reserve the right to report to law enforcement agencies any activities that we believe are unlawful including exchanging information with other companies, organisations and agencies for the purposes of fraud protection.
  • To third parties who provide services to Chura (such as such as administration or technical services). However we ensure that such partners do not use Personal Data for any other purposes, do not disclose it to anyone else and that they do not retain copies except as necessary to provide services to us or as required by law.

Storage, security and retention of your Personal Data

Personal Data that we collect is stored on our servers which may be located outside Kenya and may also be processed by staff operating outside the Kenya. We implement and maintain the highest levels of security to protect any information stored on our servers and to comply with all local rules.It is your responsibility to keep your password secure. You should also be aware that the transmission of information via the Internet is not completely secure. Although we will do our best to protect your Personal Data, we cannot guarantee the security of Personal Data transmitted to our site outside our control.We strive to collect no more Personal Data than is required. This helps reduce the total risk of harm should data loss or a breach in security occur.

Notification in the event of breach

It would be very unlikely, but if a breach in the security of Personal Data were to occur, we will notify you if you are actually or potentially affected. In this event we will contact you via email, in-Service messaging or publication on Chura’s website. We reserve the right to delay notification if it is asked to do so by law enforcement or other authorities, or if giving notice immediately will increase the risk of harm to end-users overall.

Contacting Chura about privacy questions or concerns

If you have any questions about this Privacy Policy or the use of your Personal Data, please contact us by sending an email to the following address (indicating “PRIVACY REQUEST” in the message line: If you contact us by e-mail, we may keep a record of your correspondence and ask for your name and contact information in order to send you a reply.

Privacy Policy changes

Chura may change this Privacy Policy at any time by posting the revised policy on its website. Any changes will become effective immediately upon being posted unless stated otherwise.


We may use cookies to, amongst other things, gather and retain information about a Subscriber’s use of the Service to enable them to move between features of the Service and help us build an ongoing picture of Subscribers’ needs and preferences so that we can tailor future visits to the Service and improve a Subscriber’s experience of the Service. Additionally, we may use a third party to analyze our Subscribers’ experiences of the Service. To do that, those third parties will place a cookie on your computer. Cookies can be disabled by changing your browser settings. Please note that the Service may not operate properly or features may not be available to you if you disable cookies.