Terms and Conditions for the Chura Virtual Card

This document constitutes the agreement (“Agreement”) outlining the terms and conditions under which the Chura Virtual Card is issued to you.
By accepting and/or using this Virtual Card, you agree to be bound by the terms and conditions contained in this Agreement. In this Agreement, “Virtual Card” means the Chura Virtual Card issued to you. “Virtual Card Account” means the custodial sub-account we maintain on your behalf to account for the transactions made with your Virtual Card, or Virtual Card Number. “Virtual Card Number” is the 16-digit number associated with your Virtual Card. “You” and “your” means the person or persons who have received the Virtual Card and who are authorized to use the Virtual Card as provided for in this agreement. “We,” “us,” and “our” mean Chura Limited, our successors, affiliates or assignees. The Virtual Card is non-transferable, and it may be cancelled, repossessed, or revoked at any time without prior notice subject to applicable law. Please read this Agreement carefully and keep it for future reference.
To help the government fight the funding of terrorism and money laundering activities, Regulation requires all financial institutions and their third parties to obtain, verify, and record information that identifies each person who obtains a Virtual Card.
What this means for you: When you apply for a Virtual Card, we will ask for your name, address, date of birth, country identification number, and other information that will allow us to identify you. We may also ask for documentation bearing your photo as verification of your identity. By participating in the Virtual Card program, you warrant factual representation of the required information is accurate, including, but not limited to, your real name, valid Kenyan mailing address and residential address (if different), identity number or other identification documentation, date of birth, and telephone number. If you falsify, misrepresent, or fail to provide requested information, we may cancel your Virtual Card. In addition, funds tied to suspected illicit or illegal activity may be subject to both internal and potentially Legal investigation. We reserve the right to restrict or delay your access to any such funds

Chura Virtual Card

The Virtual Card is a prepaid card account. The Virtual Card allows you to access funds loaded or deposited to your Virtual Card Account by you. The funds in your Virtual Card Account will be insured once we have been able to verify your identity. A Virtual card is an instantly issued on-screen image of a prepaid card. We provide an online banking facility with PCI compliance security to display the card data to the cardholders and view their virtual card. Virtual cards can be used for online purchases, or recurring payments.



Limitations on Frequency and Dollar Amounts of Transactions

The maximum combined value of your Virtual Card Account is restricted to $500.00 at any point in time. We will determine any maximum value by combining the activity and value of all Virtual Card Accounts you may have with us. For security reasons, we may further limit the number or dollar amount of transactions you can make with your Virtual Card.

Adding Funds to Your Virtual Card Account

You may add funds to your Virtual Card Account (called “value loading”) at any time and up to a maximum of 8 loads per day. Absent special approval, the maximum combined value of funds in your Virtual Card Account(s) may not exceed $500.00 at any time. You agree to meet identification requirements to complete value load transactions as may be required from time to time.
Chura Limited will provide a portal to purchase the virtual card as well as top-up the virtual card using Kenyas' local payment systems.

Business Days

The Chura Virtual Card portal will be available 24/7.

Recurring Transactions.

If you intend to use the Virtual Card for recurring transactions, you should monitor your balance and ensure you have funds available in your Virtual Card Account to cover the transactions. “Recurring transactions” are transactions that are authorized in advance by you to be charged to your Virtual Card at substantially regular intervals. We are not responsible if a recurring transaction is declined because you have not maintained a sufficient balance in your Virtual Card Account to cover the transaction. If these recurring transactions vary in amount, the person you are going to pay should tell you 10 days before each payment, when it will be made and how much it will be. (You may choose instead to get this notice only when the payment would differ by more than a certain amount from the previous payment, or when the amount would fall outside certain limits that you set.)

Virtual Card Cancellation and Suspension; Limits

We reserve the right, in our sole discretion, to limit your use of the Virtual Card, including limiting or prohibiting specific types of transactions. We may refuse to issue a Virtual Card, revoke Virtual Card privileges or cancel your Virtual Card with or without cause or notice, other than as required by applicable law. If you would like to cancel the use of your Virtual Card, you may do so by contacting Customer Service at info@chura.co.ke. You agree not to use or allow others to use an expired, revoked, cancelled, suspended or otherwise invalid Virtual Card. Our cancellation of Virtual Card privileges will not otherwise affect your rights and obligations under this Agreement. If we cancel or suspend your Virtual Card privileges through no fault of yours, you will be entitled to a refund as provided below in the Section entitled “Amendment and Cancellation.” Not all services described in this Agreement are available to all persons or at all locations. We reserve the right to limit, at our sole discretion, the provision of any such services to any person or in any location. Any offer of a service in this Agreement shall be deemed void where prohibited. We can waive or delay enforcement of any of its rights under this Agreement without losing them.

Obtaining Balance and Transaction Information for Your Virtual Card; Periodic Statements.

You should keep track of the amount of funds available in your Virtual Card Account. You may obtain information about the amount of funds you have remaining in your Virtual Card Account by logging into your account online at http://icwd.cardportal.com/.


We may disclose information to third parties about your Virtual Card or the transactions you make using your Virtual Card: (1) where it is necessary for completing transactions; (2) in order to verify the existence and condition of your Virtual Card Account for a third party, such as a merchant; (3) in order to comply with government agency, court order, or other legal reporting requirements; (4) if you give us your written permission; (5) to our employees, auditors, affiliates, service providers, or attorneys as needed.

Our Liability for Failure to Complete Transactions.

In no event will we be liable for consequential damages (including lost profits), extraordinary damages, special or punitive damages. We will not be liable, for instance: (1) if, through no fault of ours, you do not have enough funds available in your Virtual Card Account to complete the transaction; (2) if a merchant refuses to accept your Virtual Card Number; (3) if access to your Virtual Card Number has been blocked after you reported your Virtual Card Number compromised; (4) if there is a hold or your funds are subject to legal process or other encumbrance restricting their use; (5) if we have reason to believe the requested transaction is unauthorized; (6) if circumstances beyond our control (such as fire, flood or computer or communication failure) prevent the completion of the transaction, despite reasonable precautions that we have taken; (7) any other exception stated in our Agreement with you.

In Case of Errors or Questions about your Virtual Card Account

Contact Customer Service as soon as you can, if you think an error has occurred in your Virtual Card Account.

  • Calling us on +254 704 981 897
  • Emailing us at info@chura.co.ke

Unauthorized Transfers.

If you believe your Virtual Card Number has been accessed by an unauthorized party or you believe an unauthorized electronic transfer occurred without your permission, contact Customer Service at info@chura.co.ke. A transaction is unauthorized if it is not initiated by you, you did not give permission to make the transaction and you do not benefit from the transaction in any way.

Your Liability for Unauthorized Virtual Card Account Access.

You agree to exercise reasonable control over user ID(s); and password(s) related to your Virtual Card Number and your Virtual Card Account. Tell us AT ONCE if you believe your Virtual Card Number has been compromised. Also, if your transaction history shows transactions you did not make, including those made with your Virtual Card Account or Virtual Card Number or you believe an electronic transfer has been made without your permission, tell us at once.

Other Terms

Your Virtual Card and your obligations under this Agreement may not be assigned. We may transfer our rights under this Agreement. Use of your Virtual Card Account is subject to all applicable rules and customs of any clearing house or other association involved in transactions. We do not waive our rights by delaying or failing to exercise them at any time. If any provision of this Agreement shall be determined to be invalid or unenforceable under any rule, law, or regulation of any governmental agency, whether local, state, or federal, the validity or enforceability of any other provision of this Agreement shall not be affected. This Agreement shall be governed by the laws of Kenya.

Amendment and Cancellation.

We may amend or change the terms and conditions of this Agreement at any time. You will be notified of any change in the manner provided by applicable law prior to the effective date of the change. However, if the change is made for security purposes, we can implement such change without prior notice. We may cancel or suspend your Virtual Card Number or this Agreement at any time. You also may cancel this Agreement by contacting Customer Service at info@chura.co.ke Your termination of this Agreement will not affect any of our rights or your obligations arising under this Agreement prior to termination.

No Warranty Regarding Goods and Services.

We are not responsible for the quality, safety, legality, or any other aspect of any goods or services you purchase through your Virtual Card Account.